Accessibility Statement

SOREL is dedicated to providing digital experiences that are accessible, inclusive, and user-friendly for everyone, regardless of ability or the technology they use. Accessibility is treated as an ongoing priority, integrated into the design, development, and maintenance of the website rather than as a one-time effort. This commitment reflects SOREL’s broader values of equity and usability, ensuring that all users can access information, services, and products without unnecessary barriers. The company works to make its digital platforms welcoming to individuals relying on assistive technologies, as well as those with varying needs in navigating online content.

The website is designed following recognized accessibility best practices and aligns with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines provide internationally accepted criteria to make content perceivable, operable, understandable, and robust. They cover elements such as keyboard navigation, screen reader compatibility, color contrast, text alternatives for non-text content, and the overall usability of interactive features. SOREL regularly evaluates its platforms to ensure compliance, assessing both areas that meet accessibility standards and those that may require improvement.

Accessibility is considered a continual process. As technology evolves and user expectations change, some limitations may still exist on certain pages or features. SOREL encourages users to report any difficulties encountered while using the site. Feedback helps identify challenges not detected during internal testing and informs ongoing improvements to enhance the user experience.

When accessibility issues are reported, SOREL is committed to responding promptly and providing practical solutions. This may include alternative ways to access content or complete transactions while improvements are underway. Each concern is carefully reviewed to prevent users from being excluded from essential services or information. Multiple channels are available for submitting feedback or requesting assistance. Users may contact customer service by phone at (626) 387-3762 or by email at SorelOfficial@outlook.com for urgent matters, or submit non-urgent issues via the online accessibility feedback form. Including the specific page and a brief description of the issue allows the team to address concerns efficiently.

SOREL strives to acknowledge accessibility inquiries promptly, typically within two business days. Issues requiring further investigation or technical review may be escalated to internal specialists to ensure thorough resolution. Transparency and respectful communication are emphasized throughout the process.

Continuous improvement is central to SOREL’s approach. The website undergoes regular accessibility reviews, and team members receive training to reinforce awareness and best practices. This accessibility statement is reviewed and updated periodically, most recently in December 2025, to reflect current standards and progress. Additional support is available for individuals needing information in alternative formats or seeking clarification on accessibility policies. SOREL remains committed to listening, learning, and enhancing its digital platforms to provide a fully inclusive and functional experience for all users.