Return Policy

Returns are designed to be straightforward and convenient, allowing customers to send items back with minimal effort. To initiate a return, you will need to provide your order information through the designated return portal. This includes entering your order number, the email address used for the purchase, and the zip code associated with the order. Once the system verifies your order, it will guide you through the steps to generate a return shipping label efficiently.

After your order is located, you can print a prepaid return label, which is required to ensure your package reaches the warehouse without delays. The label should be clearly printed and securely affixed to the outside of your package. Be sure to include all required return documents or paperwork inside the shipment, as this helps the warehouse team verify and process your return quickly upon arrival.

Proper packaging is essential to protect items during transit. All returned items must be in their original condition, unworn, unused, and with all original tags attached. Footwear must be returned in its original shoe box, which should remain in good condition, but the shoe box should not serve as the outer shipping container. Instead, place the shoe box inside a sturdy shipping box to prevent damage during transport. Packages without suitable outer packaging or with damaged shoe boxes may be rejected and not processed.

Returns must be initiated within 60 days of the original purchase date to allow flexibility while ensuring items remain in resalable condition. Items marked as final sale are generally ineligible for returns or exchanges unless they arrive damaged or defective. Customers who encounter defective or damaged products should contact customer care promptly for assistance and resolution.

Once prepared, returns can be dropped off at any authorized UPS location. Returns must be shipped from the same country to which the order was originally delivered, as international returns from other countries are not accepted. Additional information on international return limitations is available on the FAQ page.

After the warehouse receives a return, it undergoes inspection and verification. Staff confirm that items are unworn, undamaged, and meet all return requirements. Approved returns result in a refund issued to the original payment method. Refunds typically process within 7 to 10 business days after approval, though timing may vary depending on the financial institution.

Direct exchanges are not offered at this time. To receive a different size, color, or style, the recommended approach is to return the original item for a refund and place a new order separately. This ensures faster access to the desired product without waiting for an exchange process.

Return shipping uses a flat-rate UPS label for convenience. A $6 shipping fee will be deducted from the total refund once the return is processed. This simple fee helps cover shipping and handling while keeping the return process predictable and straightforward.