Accessibility Statement
SOREL is committed to creating digital experiences that are inclusive, user-friendly, and accessible to everyone, regardless of ability or the technology they use. Accessibility is considered an ongoing priority, integrated into the design, development, and maintenance of the website rather than treated as a one-time task. This approach reflects the company’s broader dedication to equity, usability, and ensuring that all users can access information, services, and products without unnecessary barriers. SOREL strives to make its online platforms welcoming to individuals who rely on assistive technologies, as well as those who may have varying needs in navigating digital content.
The website is developed following established accessibility best practices and is aligned with the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA standards. These guidelines provide internationally recognized criteria for creating content that is perceivable, operable, understandable, and robust. They address essential elements such as keyboard navigation, screen reader compatibility, appropriate color contrast, text alternatives for non-text content, and the general usability of interactive features. SOREL regularly conducts evaluations and testing to ensure compliance, identifying areas that meet accessibility goals and highlighting aspects that may need improvement.
Accessibility is recognized as an evolving process. As technology, user expectations, and digital standards continue to advance, the company understands that some limitations may still exist on certain pages or features. SOREL encourages users to report any difficulties they experience while navigating the site. Feedback from users plays a critical role in highlighting challenges that may not be detected during internal testing, helping guide enhancements and updates that improve the overall experience.
When accessibility issues are reported, SOREL is committed to responding promptly and providing practical solutions. This may include offering alternative ways to access content or complete transactions while improvements are being implemented. Each concern is reviewed carefully to ensure that users are not excluded from essential services or information due to accessibility barriers. Multiple channels are available for submitting feedback or requesting assistance. Users can contact customer service by phone at (626) 387-3762 or via email at SorelOfficial@outlook.com for urgent matters. Non-urgent issues or suggestions can be submitted through the online accessibility feedback form. Providing the specific page and a brief description of the issue helps the team address the concern more efficiently.
SOREL strives to acknowledge all accessibility inquiries promptly, typically within two business days. Issues that require further investigation or technical review may be escalated to internal specialists to ensure thorough resolution. Throughout the process, transparency and respectful communication are emphasized.
Continuous improvement is central to SOREL’s accessibility efforts. The website undergoes regular reviews, and team members receive training to reinforce accessibility awareness and ensure that best practices are consistently applied. The accessibility statement is reviewed and updated periodically, most recently in December 2025, to reflect current practices and progress. Additional support is available for those who need information in alternative formats or have questions about accessibility policies. SOREL remains committed to listening, learning, and evolving its digital platforms to provide a fully inclusive and functional experience for all users.